Leave visibility was the daily friction point. Clients planning work with the team had no way of knowing who was on leave, and the team spent time every week communicating availability manually.
Internally, the routine HR layer ran on memory. Check ins and check outs were not systematically informed to the team, holidays and long weekends surprised people, birthdays were missed, and remote versus office attendance lived in disconnected places.
Key operational gaps included:
No shared view of team leaves, internally or for clients
Check ins and check outs invisible to the rest of the team
Holiday, long weekend and birthday reminders dependent on memory
Work from home time tracking disconnected from office attendance
No role based reporting for different types of team members
The company needed one lightweight system for all of this, not another heavy HR platform the team would resist using.