End to End Ticketing and Reseller Credit Management System for Tito’s Hospitality

Developed a secure QR based ticketing platform with reseller credit control and real time entry tracking to eliminate fraud and revenue leakage across multiple nightclubs.

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Domain

Food & Beverage , Media & Entertainment , Social Networking

Deliverables

Apps Development , Website Designing & Development

About

In 2017 Tito’s Hospitality approached Autuskey to solve major revenue leakages in their nightclub operations.

Their ticketing was fully offline. Printed tickets were copied and resold illegally. There was no real time validation at entry. The management had no clear visibility on how many people were inside the club or how many tickets were genuinely sold.

Autuskey built a full scale 360 degree ticketing and access control system. The platform unified online sales reseller networks counter bookings, guest lists and entry validation into one centralized application.

The system now manages multiple clubs under a single platform with real time tracking and reporting.

Impact
25%
Revenue leakage reduced
Impact
40%
Improved cash flow control
The Challenge

Tito’s faced three critical operational issues.

First ticket duplication and unauthorized reselling during peak nights. This led to major revenue loss.

Second there was no live reconciliation between tickets sold and entries validated.

Third the reseller network had no credit control system. Large outstanding amounts accumulated because resellers could sell unlimited tickets without settling payments.

Key operational gaps included:

  • Offline printed tickets

  • No QR validation

  • No real time entry tracking

  • No reseller credit limits

  • No guest list monitoring

  • No centralized reporting

The business needed fraud prevention, cash flow control and multi club scalability.

The Solution

Autuskey developed a complete digital ticketing ecosystem.

Core system features included:

  • QR code based ticket generation and validation

  • Real time check in verification at entry counters

  • Centralized dashboard for all clubs

  • Reseller and sub reseller management system

  • Credit limit allocation for resellers

  • Automatic credit renewal after payment settlement

  • Guest list management with QR passes

  • Counter sales tracking

  • Mobile app for internal team bookings

  • Integration with third party platforms including travel and ticketing resellers

The system unified website sales mobile bookings reseller sales and third party integrations into one synchronized backend.

Every ticket is now traceable. Every entry is verified. Every reseller operates within defined credit limits.

Result

Tito’s eliminated ticket fraud and gained full control over event capacity and revenue tracking.

Unauthorized duplication stopped. Real time validation ensured accurate entry counts. Cash flow improved due to structured reseller credit limits.

The system generated significant revenue recovery during peak nights and continues to operate successfully after seven years.

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